Тур в Mercure Koh Chang Hideaway (Ex. Dusit Princess) 4*

The Mercure advertises itself all around (starting with the ferry @terminal“) as the top place on Ko Chang. We picked this hotel as it promised to be the most accessible place - one of our friends is in a wheelchair. 7 months prior to our trip we asked, if there is really wheelchair rooms - yes. So we booked. Unfortunately this was not the only thing the Mercure Hideaway let us down and disappointed... The first room for our friend was not wheelchair friendly at all: the ramps they put in front of her room were not manageable for here and even if: a big threshold did the rest. On top: the entrance for both shower and toilet were to small to enter them. So she cannot enter or leave her room , nor access toilet or shower... Addressing this at the reception we were told: it was a misunderstanding. No: not the room we were given - but our request or better: that our needs will be met in this hotel... there were two other guests in wheelchairs (that had more accessible rooms) „but they had their partners to help them“ the manager told me - the hotel did not have rooms that are fully accessible, that was a misunderstanding. What? „But in 2 days, there will be a better room.“ So my friend got our help to shower and what not... felt humiliated... and moved to another room 2 days later. A very nice room mostly meeting her needs and with direct access to a very nice pool. Wow! Great! Thank you! But only for two nights... After this, the room was already sold to someone else... so she had to move again. The next room unfortunately again was less then optimal... but two days later she might be able to move again... She resigned and arranged herself with our help... But this Desaster unfortunately was not the only thing: We were asked by the reception to be quiet at 9:30 pm on our balcony (neighborhood wants to sleep) but experienced Thai Karaoke from the next door (hotel owned) bar until 3 am in the morning. In 50 % of the rooms (we were a party of 12) the air conditioning was overaged (Filters had to be changed ) what resulted into bad air in the rooms. Water in the pool was cloudy, drinks were highly overpriced, pool side grill was totally overwhelmed with preparing skewers and grilled potatoes (that’s the offer) for 12 people... totally unprofessional. To state the good things: Room decor is very nice, gardens are beautiful, breakfast buffet is very good and versatile, the ladies at the poolside massage know their art. Altogether unfortunately we do not intend to return.

Жуткое местоположение, сервис оставляет желать лучшего, нет аптечки в отеле 4*!!! Ни градусника, ни бинтов. НИ ЧЕ ГО. На ресепшене фиг вас поймут на английском, да и Берег отсыпан, но входить в море только в корралках, и то повезет, если не отлив. Море странного цвета, купаться неприятно. Без транспорта вообще там делать нечего. Брать байк в прокате при отеле НЕЛЬЗЯ! В договоре написано, что при повреждении байка вы должны будете 30000 батт. В залог забирают паспорт. Опасайтесь номеров без балкона, сушить совершенно негде даже купальник. Правда сушить можно на декоративной панели, это единственный вариант. Цены в ресторане очень завышены. Территория достаточно зеленая, но это, к сожалению не перекрывает всех недостатков. Бывает файер шоу

Любим этот отель, последние пять лет ездим в него. Нравится улучшенный номер, его заказываем. Чистый собственный пляж, комфортная зона у бассейна, всегда есть свободные лежаки. Чистое тёплое море, вход пологий, песок. Приветливые работники отеля, встречают и провожают как родных! Отель расположен вдали от урбанизаций в тихом поселке. В поселке есть кафе (ходим ужинать в Tamarin), ресторан, несколько баров, массаж, небольшие магазины,где можно купить воду, продукты, всякую пляжную мелочевку. На такси можно выбраться в центр, поменять деньги, в шум и суету, в рыбацкую деревню.